Security operations with clear responsibilities
Managed security brings recurring security tasks into an agreed operating plan. The starting point is your environment: which systems are covered, what information is available, and who is authorized to act.
Service scope
- Security tool administration: Configure and maintain the controls included in the engagement.
- Alert review: Review available security events and follow agreed escalation procedures.
- Vulnerability management: Track findings and coordinate approved remediation work.
- Security reporting: Summarize reviewed activity, open issues, and recommended next steps.
- Response coordination: Work through the incident-handling responsibilities defined in your agreement.
Define the engagement
Coverage hours, review frequency, log sources, escalation contacts, and response responsibilities are agreed before work begins. Monitoring does not establish round-the-clock coverage or guarantee detection of every threat. Incident investigation and recovery work require an explicitly agreed scope.